their budget as well.” Another benefit of coming to Hallbury, he continues, is their ideal size – they build enough homes that they can achieve economies of scale when buying materials, but they are also not quite a volume builder, so they can still offer clients “the personal service and attention to detail that they love.” Hallbury Homes is rewarded for their level personal service and attention to detail in the form of word of mouth. According to Ryan, that’s how the company generates the majority of their leads. “A large percentage of our business is referrals,” he says. “We build a lot for friends and family of people who’ve built with us before. They come to us because they know we’ve built for someone they know, and that we delivered on their expectations.” Ryan further credits that customer loyalty to the “livability” and “personality” of first their designs, and ultimately their homes. “During the initial design phase, we sit down with clients and we go through what their life is like at the moment, and also what they see their life being like in the future,” Ryan explains. “We then design them a home that suits their lifestyle. We make sure their home is going to meet their needs not just when we’re done building it, but also their needs in 10, 20, even 30 years down the track.” Throughout the design and building process, Hallbury Homes is also transparent with customers, Ryan reiterates. The company believes that transparency is vital to building trust. THE CONSTRUCTION SOURCE AUSTRAL IA
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