Accent Air | 7 which has resonated with their clients for years. When it comes to those clients, Accent Air tries to maintain a personal touch – something they did when the company was family run, and something they have worked hard to keep doing andeven improve on. McBurney says that the best strategy to keep clients happy is to try and understand their needs, which is always a learning process. The company’s customer focus comes from above as well. Rheem’s parent company is Paloma Industries, a world leader in instantaneous hot water systems. Paloma’s world-wide philosophy is “Customer First” – and they’ve brought that ethos to Accent Air. Accent Air also maintainsstrong relationships internally. Once again, the company started off as a family-run, and the corporate culture has always reflected that. Since coming aboard in 2010, McBurneyhas tried to maintain the attitude and commitment of a family business environment. Though the corporate shift has led to procedural additions such as team meetings, the company has still maintained open lines of communication for the employees to voice their ideas and participate in the direction of the company. Accent Air’s commitment to fostering a positive corporate culture has helped them to maintain a reliable team with an abundance of skill and knowledge – which is critical to keeping the business thriving. According to McBurney, everyone in the company – from management on down – shares the goal of being best in class, and they constantly push the boundaries of product design in order to achieve that. The company boasts even stronger relation
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