Austech Building Automation | 5 Austec ventured intothe public sector and now overseesmany major military sites in South East Queensland. They have also implemented systems for Queensland Health and a number of private hospitals in South East Queensland. A STRONG SUPPORTER According to Edwards, it’s “not magic or rocket science” that has enabled them to grow and thrive in an industry that is extremely competitive – it’s good old fashioned service. After Austecinstalsl a product, they pride themselves on maintaining it, and providing a high level of customer service in general. That customer focus, Edwards says, sets them apart from a most of their competitors in the market. “We push and promote a high level of service.We are very conscious of being able to service and provide strong support to clients,” he explains. Because of their commitment to service, Austec has been able to sustain long term relationships with customers. Edwards estimates that 95 per cent of their product installations are maintained and most of the clients that they work with currently have been with them since the start of the
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