Austech Building Automation | 7 The management at Austec also ensures that the company maintains a healthy relationship with its main suppliers – all of whom share Austec’s high standards of product quality.Those relationships, Edwards explains, safeguard the reliability and functionality of Austec’s products and ensure that when an issue does arise, it is easily and efficiently corrected. According to Edwards, the company rarely gets call backs or complaints from consumers, and he says their high quality suppliers have a lot to do with that. CONTINUOUS IMPROVEMENT Austec’s journey is one of continuous improvement – they are constantly looking for ways in which they can make their services and products better for those that they serve. As Austec advances within the building management industry, their main objective is always to perform to an optimum standard and deliver the best customer service possible. That’s what they want to be known for. Moving forward, Edwards says the company’s main competitive advantage will continue to be their flexibility – in other words, their ability to evolve to meet high demands of the ever changing industry environment. As part of his longer term vision, heexpects Austecto venture into new markets, all while continuing to value customer satisfaction above all else.
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