Australian Turntable Company | 7 – whilst making sure customers have their expectations met and hopefully exceeded. “I’m a hotelier by trade – I’m driven by service and making sure at the end of the day that we get a happy customer,” Paul explains. “If there’s a problem, we address that problem. I promote a saying here in the business. ‘You look in the mirror before you look out the window.’” “If it’s our mistake, we face up to it and we fix it,” he adds. “Our relationships are built on the pillars of integrity, transparency and openness.” ATC’s close ties to their customers are mirrored by the company’s strong internal relationships. Paul describes their workforce – which includes a second generation of the Chapman family – as “strong and growing.” He says everyone that works under the ATC banner is dedicated to maintaining the company’s sterling reputation in the industry. Finally, ATC also enjoys very close ties with their suppliers. The supply partners they do work with, however, clearly understand ATC’s quality standards and requirements, and have worked closely with ATC in the long term. Many of the company’s suppliers have been working with Paul for 15 to 20 years. AWARD-WINNING EXPERTISE Australian Turntable Company’s merits have not gone unnoticed by the industry they work in. Recently, at theMaster Build-
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