12 | Brilliant SA right. We’ve always believed that ‘nearenough is not good enough,’ and mediocrity is something we abhor,” he says. “I’ve got a big poster set up on my wall that says ‘allergic to mediocrity.’ I really take that to heart.” He also credits the company’s roster of talented subcontractors, all of whom can be trusted to share in that commitment to quality. Many of them are people Peter and Michael have known for decades, and most of them have been working with Brilliant SA since the day the business started trading. And since Peter and Michael both come from trade backgrounds, they have the experience of being in their shoes and can relate to their struggles. “So we understand many of the frustrations they deal with on an everyday basis,” Peter explains. “And we set ourselves apart from many others in the way we deal with them. Too many builders fall into the trap of setting up an ‘us and them’ relationship, which we don’t believe in. We believe in a collaborative approach in all our relationships.” “Our network of specialist product suppliers plays a key role in the overall process and client experience. Their expertise, quality products reliability and exceptional ser-
RkJQdWJsaXNoZXIy OTYzNTg=