Concept Lighting Architecture | 7 A HISTORY OF QUALITY Concept Lighting also enjoys very close relationships with their clients – most of whom they have been working with for many years. “We have a history with them, and we have a history of delivering quality projects,” Baard says. “And when there’s a problem, we make sure we go back and sort it out. Our clients know that modern buildings are complex, and that issues arise – it’s whether they get sorted out or not that matters. We’ve gained a reputation for being part of a team that gets a good result in the end.” Concept Lighting’s reputation for reliability is particularly valuable in an age of shoddy imports, Baard explains. “There are many companies that bring container loads of inexpensive goods from Asian markets. They arrive here, they get dispatched, and no one takes responsibility for them afterwards. Clients quickly learn that that’s not cost-effective in the end.” In addition to being reliable, Concept Lighting’s service is also comprehensive. They offer a fully-involved design process to their customers, starting with initial meetings between the client, architects and engineers. Then – as a result of their many years of experience – they are able to quickly customise or develop luminaires to meet a project brief. Those abilities are also invaluable when it comes to engendering client loyalty, Baard says. Finally, when it comes to their positive customer relationships, Baard also gives credit to the strength of the company’s sales team. “We have one of the most experienced sales forces in New Carterton Events Centre
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