6 | Cullen Steel Fabrications “Our guys are quite proud that they’ve been involved in something that’s a success – they’re not just factory workers churning out widgets every day.” Cullen Steel also fosters loyalty in the relationships they form with suppliers. When they win a job, Barrington says their suppliers can rely on the fact that they have won the job as well. As a result of those strong relationships, Cullen Steel is able to occasionally call up favours and get better assistance than they would have if they shopped around. THE RIGHT WAY Cullen Steel also fosters exceptional relationships with their clients – many of whom, like their employees, are longstanding. Barrington credits that customer longevity to the company’s communication skills. Throughout a project, clients are consistently given updates on progress, which gives them confidence. And if an issue comes up along the way, it is quickly brought up, discussed, and resolved. Barrington further credits Cullen Steel’s repeat business to the simple fact that they are very good at what they do. Time and time again, they have proven that they can deliver high quality steel without defects. “We’ve pretty much figured out the right way to do things and we stick to it,” he explains. “We get a job, we grab hold of it with both hands, we break it down into components and we execute it with precision.” “People tend to like the way we approach a job, and they come back to us again and again.” Typically, when Cullen Steel receives an
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