DTM Construction Services | 5 second or third homeowners. DTM is set apart in that market bracket, Mel says, by their intense commitment to customer service. “We really do devote a lot of time to our customers,” she explains. “Most ofmy job is spending time with our clients. I help themwith the designs of every room, and walk them through the whole process so there’s never any confusion or nervousness. I make sure they know what they’re getting at all times.” That commitment has proven “very worthwhile,” she adds, as the vast majority of the company’s business is generated by referrals and repeat work. “If people feel like they’re important, and you’re valuing their business, you can’t help but form good relationships.” DTM Construction Services also forms strong relationships internally, with both their direct employees and their subcontractors. Mel says the company places a lot of value on what their team brings to the table, and they work hard to make them feel like they are an important part of the business. Strong relationships – with both customers and team members – have paid off for DTM with more than just strong word-of-mouth. They have also helped the company earn validation in the form of industry awards, like the regional HIA Award they won in 2012 for Best Renovation / Addition Project. For the winning project, the company added two bedrooms, a bathroom and a laundry room to an 1880s-era cottage. “From the start, we knew that project – if managed correctly, which it was – was going to Building a Winning Team Alpine Building Permits & Consultants congratulate Dean and Mel at DTM Constructions on their HIA awards and are proud to play an on-going role in their continued success. Alpine Building Permits & Consultants offer a high quality building certiication and permit service across the State and have recently been involved with residential, commercial and institutional projects in Wantirna, Doncaster, Melbourne CBD, Altona and Mount Hotham. At Alpine Building Permits & Consultants, our commitment to deliver consistent, accurate and responsive regulatory advice and certiication to our clients remains a non-negotiable building block of the business. Regardless of the type of project and location, let us be part of your team. Shop 4, 1a Camp Street, PO Box 589, Bright, Victoria, 3741, Australia P: 03 5755 1589 | F: 03 5750 1389 info@alpinebuildingpermits.com.au www.alpinebuildingpermits.com.au COMMITTED TO: 8 A fast, efficient and personal service; 8 Consistent regulatory advice 8 Competitive fees 8 Pre-design and pre-application advice
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