Easy Living | 7 Easy Living’s annual gala to recognise the top sales employees, installation and maintenance technicians. He gladly accepted. “We value the relationships with all of our supply chain,” Pizzie says. “They’re all integral to our business.” Other important relationships for Easy Living include the ones they’ve maintained with their customers. Those relationships starts with their salespeople, Pizzie says, because “selling a lift isn’t like selling a chocolate bar – once you sell the lift, it commences what we hope to be a 20 or 25-year relationship with that customer in some way because of the ongoing servicing.” “At every point in the chain – whether it’s in the sales division or in the project administration or in the service section – people deal with people,” he adds. “There’s no automated system that gets you through to a keypad that requires you to put in some options.” Easy Living Home Elevators stays in touch with their customers in several ways, including face-to-face contact, email, monthly newsletters and soon through a customer portal. “It will give us another way of keeping contact with our customers,” he says. Additionally, once the company has made a sale, they back up their claims of quality with more than simply words. Since inception, they have supplied more than 22,000 years’ worth of warranties on the 6,000 plus lifts they’ve built and installed. Easy Living Home Elevators also enjoys positive relationships with their other key stakeholders – their employees. Every year they conduct an employee satisfaction survey and come out a
RkJQdWJsaXNoZXIy OTYzNTg=