Farnell Constructions Pty Ltd | 7 and all stages of the building process. They know that if they have a question or concern, the Farnell family is only a phone call away. According to Felicity, the direct and personal contact between Peter, Damian and their clients has earned them a lot of positive feedback and repeat business. The vast majority of Farnell Constructions’ customers approach the company directly – either because they have built with them before or because they came strongly recommended from friends. “That’s always very nice to hear, and very validating,” Felicity says. “Wordof-mouth is the very best compliment.” “Bunbury’s a relatively small place, and it doesn’t take long for your reputation to spread,” she adds. “And our name is also the name of the business. So it’s important that we do the right thing by customers, because it’s our name and our reputation on the line. When people think of the name Farnell, we want them to have only positive thoughts.” INDUSTRY RECOGNISED Every member of Farnell Constructions’ team is dedicated to quality – a fact which has not gone unnoticed in the industry. As a business, they have earned numerous acknowledgements from the HIA and MBA. In 2010, for example, the company won a regional HIA award for Best Overall Renovation / Addition Project. Then, in 2011 and 2012, they won MBA accolades for Best Residential Alteration / Addition Project over $850,000 and under $100,000. On an individual level, Damian Farnell has also received the HIA WA Business Partner of the Year award. That accolade recognises the work of business partners in small-to-mediumsized companies, and was given to Damian in recognition for his excellence in everything from estimating and project management to office administration. “We value that very highly,” says Felicity of the recognition in general. “It’s a great honour
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