2 | Heisig Constructions
Heisig Constructions | 3 Heisig Constructions is a family-owned building company that prides themselves on offering a personal touch. The owners of the business personally supervise every project, providing the client with direct contact and care throughout the design and construction of their high quality new homes – which are unique every time. Over the years, Heisig has become established as a “highly awarded company with a local focus, and a commitment to personalised customer service,” says Marcus Arber, one of the business owners. “We personalise every aspect of our service,” Marcus says. “We design and construct, and we give our clients exactly what they’re looking for. We have the ability and the history to back that up.” Heisig Constructions was founded in 1970 by husband and wife teamGeorge and Carol Heisig. George came from a background in both the residential and commercial building industries, and built many different structures over the course of a long and successful career. With Carol’s help,
4 | Heisig Constructions George led Heisig Constructions to more than 35 years of success, and created the foundations of a building dynasty. He successfully retired in 2007. Since that point, the company has been run by second generation owners Steve Heisig, Cheri Heisig, andCheri’s husbandMarcus – all of whom have been with the company for many years, and bring their own considerable experience to the table. Steve, Cheri andMarcus are backed by a truly professional Admin Team, Sales Department and Site Supervisor and recognise that the quality of homes is the result of consistent, reliable and quality performance of employees and trade contractor staff. “We’ve all learned the Heisig way,” Marcus says. “George and Carol set a really high standard for doing custom-designed homes, and we just try to live up to that.” Today, Heisig’s head office is based in Capalaba, Queensland, and the company generally work within an hour radius of that location. They specialise in architecturally-designed custom homes, and they do a lot of demolition-recycle-rebuild jobs. Their projects have ranged from $200,000 to $1.5 million, and have included every type of construction – from small lot housing tolow set homes, to two-storey homes, three-storey homes with lifts, and more. GETTING THE BEST Over the years, one of the main focuses of Heisig Constructions has been “keeping it in the family,” Marcus says. Not only is Heisig a second generation family-owned business, but so are many of the companies they subcontract to. This means that all parties are equally invested in maintaining a strong relationship and doing quality work
Heisig Constructions | 5
6 | Heisig Constructions for the client. “We have maintained a team for many years of quality trades who are basically family members in a distant way,” Marcus says. “The clients have contact with us, and also with our loyal team, and together we make sure they get the best answers, best results, best product and best value.” Marcus himself comes from a real estate and property background, which is how he met the Heisig family. When he joined the company, George taught him the intricacies of the building and design industries. Today, Marcus designs each Heisig Home, while Steve builds and estimates. They both work closely with every single one of the company’s clients, getting to know them personally, and offering them direct access if they have any questions or concerns about the process. Personalised customer service is very important for Heisig Constructions, so they make sure they are never taking on too many projects at one time. “We limit our turnover so ‘People who invest
Heisig Constructions | 7
8 | Heisig Constructions Garsden & Clarke Kitchens & Interiors (GCK) is an award-winning provider of quality custom kitchens to homes throughout the wider Brisbane area. Since their foundation in 1995, GCK has built an enduring reputation for offering the highest standard of quality and design. The highly qualified team at GSK is led by co-owner and designer Susan Garsden, who takes full responsibility for ensuring every design fully meets the needs of the client by systematically working through every detail prior to manufacture. Along with her husband Wes, Susan founded the company with a vision and passion to work in kitchen design and to create and inspire home owners and commercial businesses alike. Working alongside Susan is Chloe Clarke, who holds a Bachelor Degree in Interior Design and has over 10 years of experience with the company. Chloe is amazing with colour, fittings and furnishes, and has the added ability and expertise to detail an entire house or project. GCK is also ably supported by Kimberley Whitehead, who has been in the kitchen industry for 27 years, working in new homes and renovations and specialising in design and colour. Like everybody else at Garsden & Clarke, Kimberley is driven by a desire to see the client ‘over the moon’ with their result and experience. Susan, Chloe, Kimberley and the rest of the team at GCK are proud to work closely with Heisig’s clients to help build their dream kitchens. in us get the best in us,’” says Marcus, reciting the company’s mantra. That strategy has paid off in the form of repeat work and word-of-mouth. Up until recently, Marcus says that 90 per cent of their work was generated that way. Since opening up their new award-winning display home in Rochedale, the Heisig Team have been rewarded with new client opportunities. “We have a lot of peoplewho send their friends and relatives our way after we finish a home for them,” Marcus says. “And in the 15 years I’ve been here, I’ve already seen people come back for a second or third home.” AWARD-WINNING CONSISTENCY Heisig Constructions strategy and quality work
Heisig Constructions | 9
10 | Heisig Constructions has also paid off with industry award recognition. In 2012, the company was the most awarded small builder in the HIA Queensland awards. Their list of awards includes the prestigious award for Queensland Professional Small Builder of the Year, as well as multiple awards for Kitchen and Bathroom Projects. They were finalists in numerous categories including two finalist positions for Custom Built Homes. “To be recognised by our peers in the industry, in 2012 and over the last decade in general, is huge,” Marcus says. “It’s a true testament to the determination of the Heisig team. It also means a lot to our clients, to have their homes judged by a respected industry body like the HIA.” Heisig’s new display home in Rochedale also won awards in two categories – Display Home over $500,001 and Queensland Bathroom De-
Heisig Constructions | 11 CSR PGH Bricks & Pavers and Monier Roofing proudly supports Heisig Constructions. For the latest look in glazed bricks and terracotta roof tiles please visit your nearest selection centre at: www.pghbr icks.com.au www.monier.com.au sign. The home is designed with energy-efficient principles, thoughtful detail, and unique open spaces. It displays the high quality workmanship that is characteristic of all of Heisig’s projects. Marcus credits the company’s award-winning consistency to their “complete design and construct service,” and “true commitment to quality in every regard.” Every home that they build is completely customised and the inclusion list is tailored to suit each client. One of the company’s slogans is “Your home, your way,” and their website is yourhomebuilder.com.au. “That definitely sums up our customised approach,” Marcus says. Marcus also gives credit to the company’s loyal roster of subcontractors and suppliers – most of whom have longstanding relationships with Heisig Constructions, formed by George when
12 | Heisig Constructions
Heisig Constructions | 13 he started the business in 1970. “This helps with the quality control,” Marcus says. “Everyone’s working towards the same end goal, which is a quality product for the client.” In 2012, Marcus indicated that they likely met more than a dozen HIA judges during the project inspection stage. “The biggest thing they kept saying about the Heisig product is the consistency. It didn’t matter if they walked into our display home, or a renovation we’d done, or a new custom project – the judges were just blown away by the consistency of our projects.” “The plastering, the tiling, the carpentry, the cabinetry – just the detail
14 | Heisig Constructions
Heisig Constructions | 15 (07) 3804 1255 P.O. Box 591, Beenleigh, QLD 4207 Fax: (07) 3804 1233 BSA Licence # 1099086 AUS-FLASHINGS SHOWER TRAYS WET AREA FLASHINGS PLANTER BOXES DECKS RETAINING WALLS ESTABLISHED 1987 SPECIALIST WATERPROOFING in general was consistent from start to finish,” he adds. “That’s the advantage of keeping a good team together, and making sure the standard doesn’t waver from project to project.” Lastly, Marcus gives credit to the limited size of the business. Because the company is never working on more projects than he and Steve can personally handle, the owners are able to keep a “tight hand on the reins,” and only have to work with contractors they know can deliver the quality they expect. Moving forward, Marcus says he and Steve aim to keep their hands on those reins. Throughout the company’s long history they have grown to various different sizes, so they have the luxury of being able to look back and decide what works best for them and their clients – and that’s the size they are currently at. “The clients we build projects for come to us because of what we do and who we are, and we’re not going to change that,” Marcus says. “We’re going to consistently deliver the product that we’re renowned for.”
RkJQdWJsaXNoZXIy OTYzNTg=