| Hickory Group a particular project,” she adds. “So, if we’re building in the middle of the city and it’s a small site with not a lot of access for deliveries, we can build the bathrooms in our factory instead. It makes it a lot easier in terms of logistics and site management.” Even with nearly 500 employees covering a vast array of services, Hickory goes above and beyond to ensure that their systems are standardised for optimal quality control. Hickory boasts numerous certifications including the three internationally recognised standards for Quality (ISO 9001), Environmental Management (ISO 14001), and Occupational Health & Safety (OHSAS 18001). “A big part of getting and maintaining these certifications is having standardised processes,” says Nadia. “As a construction company, we have lots of different people working onsite, so we bring it all together by making sure people are documenting what they’re doing and capturing lessons learnt. As such, we’ve established what we call the Hickory Way – an online toolbox that literally has standardised forms and processes for
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