Hotonodo Homes | 3 ness,” Brett says of his relationship with Hotondo. “They provide advertising, selling techniques, and drive you in the direction to be more professional. Joining up with them was a great move.” WALKING THE WALK Like every other member of the Hotondo Network, Brett and Linda offer more than 90 flexible floor plans for clients to choose from, ensuring that everybody can find something to suit their lifestyle and budget. As a Hotondo franchise, Brett and Linda also offer a fixed price contract prior to construction, so clients know there will be no hidden extras when they get deeper into the building process. That type of transparency is appreciated by Hotondo Rockhampton’s roster of customers, many of whom are recurring, or were generated by word-of-mouth. “Firstly, it’s all about communication,” says Brett, describing his customer service philosophy. “Secondly, it’s about doing what you say you’re going to do. You can’t just talk the talk – you have to do the walk as well.” Hotondo Rockhampton also checks in with every project six month after completion, going through the finished product, checking for minor errors and tidying them up. As Brett says, it’s rare
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