Hutchins Bros | 9 comes down to your ability to perform on the job. Success in this area creates opportunity for further work,” Heidi explains. “We like to pride ourselves on having few errors. When we do have an error, we deal with it promptly.” Hutchins Bros also works hard to foster strong relationships with their subcontractors, Heidi says, “because they are a vital component of our business.” They work closely with them to ensure that their clients never feel like they are dealing with more than one company, just Hutchins Bros. “We make sure that everyone is working in unison as one team,” says Heidi. Hutchins Bros’ relationships with their direct employed staff are just as strong. They employ 20 staff, and because they are a family-run business, everyone is treated like a family member. “We try to create a work environment that’s fun for everybody,” Heidi explains. “We have an open-door policy where staff can approach us about anything.” MORE CAPACITY Just as important as relationships for Hutchins Bros is quality management, because quality is what their customers expect – and it’s what Hutchins Bros has become known for delivering. “We are committed to providing our customers with the assurance that we shall supply a quality service that meets or exceeds expectations both on time and to budget,” Heidi explains. To ensure best practice and high quality outcomes are consistently achieved, Hutchins Bros strives for continuous improvement and Bill Hutchins Heidi Hutchins
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