McPhersons Building | 7 Last year, McPherson Building Services won the 2013 Professional Small Builder Renovator of the Year Award. Tony credits that win to the clearly defined processes the company had when it came to dealing with customer enquiries, pre-sale, construction and after-build work. The judges particularly commended the company’s attention to staff training, team building, and client communication. “I was so amazed that we could win that,” remarks Tony. “We’re fairly small builders and it was for the ten million and down category, so that meant we were competing with people five times as big as us. So we’re pretty proud to win that, especially since we had no expectations to take home the award.” “It all goes back to dealing with our clients well,” he continues. “By doing that, and caring about what they want, we ensure quality. We also have a formula for the right sales, high same standards, systems and processes – basically a lot of little things that added up to the one big thing.” Moving forward, Tony says he aims to keep improving on that formula. By doing that, he hopes to maintain the company’s consistency of quality, and grow its reputation even further. However, he also believes that remaining hands-on is vital, and so he’s not looking to grow in size. “We’re happy where we are,” he explains. “I’m handson throughout the entire process as is. If we were to get even larger, it may mean we would turn over more money, but we would also lose control and no longer interact with the client as much. As such, we’re doing just fine as is.”
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