Pump Engineers Australia | 5 was fosteredbetween staff and management. The company has an open-door policy and encourages all of their 23 employees to approach upper management with any concerns or ideas, regardless of what they may be. The same is expected of upper management, who feel comfortable enough to discuss issues with staff. The employees who have been with Pump Engineers for a number of years are encouraged to keep an open mind when it comes to learning new things. “Knowledge is vital to success,” Fotiniotis says. A continued commitment to constant training provides the company’s sales and service personnel with up-to-date knowledge of the latest developments in pump technology. This adds up to totally dedicated service, from initial sales advice, to design, and final configuration and delivery. Pump Engineers’ clients are just as valued as their staff. With such a broad customer base, Pump Engineers deals with clients from all industries including food and beverage, chemical processes, mining and many facets of the manufacturing industry. This gives the company a clear advantage over their competitors, Fotiniotis says. If certain industries are slowing down, the company can shift its focus to the industries that are picking up. This allows the business to stay competitive even in difficult economic times. What keeps their customer base large and loyal, Fotiniotis says, is Pump Engineers’ excellent reputation that has been carefully constructed over the last 30 years. The company is focused on helping their customers find the right pump, regardless of brand – unlikea manufacturer who is tied to selling their own product. Pump EngiThe right pumping principle for every application NETZSCH rotary lobe and progressing cavity pumps There is no pumping principle that can be optimally applied to all applications – but being the leading manufacturer of both technologies, we can offer you the right kind of pump for your individual application. NETZSCH Australia Pty Ltd. 13/6 Abbott Road Seven Hills NSW 2147 AuSTRAliA Tel.: 02 9641 2840 Fax: 02 9674 8202 nas@netzsch.com www.netzsch.com
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