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Residential Gardens | 3 Residential Gardens is the only Spanish specific residential aged care facility in Australia. Since their inception more than 20 years ago, they have providing the highest level of hospitality, accommodation and services to all of their residents. Their aim is to continually provide the best quality service in a courteous manner for their frail aged community. The primary residence is situated towards the northwesternperiphery of Rooty Hill, 16 kilometres west of Parramatta and 13 kilometres east of Penrith. The nearest railway station is Mount Druitt, only one
4 | Residential Gardens What’s on the menu? Ask the aged care catering specialists! Fixed price catering solutions - protection against cost over - run. Highly nutritious & tasty meals - cooked fresh on-site. All menus, special diets and modified foods approved by consultant Dietitians (APD) Staff takeover, appointment, replacement & training. Suppor t from our food focussed, trade qualified management team. Quality Management Systems, cer tified Food Safety &WHS Programs. Specialists in catering to all segments of the industry, including Extra Services
Residential Gardens | 5 kilometre away, and the nearest shopping centres are in Mount Druitt and Plumpton. The Residential Gardens facility includes a large garden with open space for residents’ recreation and is located at 420 Woodstock Avenue, Rooty Hill, on the corner of Duke Street. The facility provides low care hostel accommodation for a number of residents. Resident houses are fully equipped with private bathroom, intercom, nurse call, alarm and fire system, security cameras and satellite with the Spanish channel. Night security patrols twice each night to ensure the residents’ safety and peace of mind. The services provided by Residential Gardens are numerous, and include catering, supervision and administration of medications, personal care, and 24 hour emergency service. The company also offers a wide range of activity programs and outings, as well as art programs, volunteer services, cultural day celebrations, choir, GP service, massages, pharmacies, laboratories, religious services and pastoral care. Even more, Residential Gardens offers physiotherapist assessment review, RN consultancy, dental with ongoing checkups, podiatrists, dieticians, optometrists, hairdressers, and many other specialist appointment arrangements – including laser Quality Healthcare Solutions for the Aged Care Industry Call 1300 862 547 or visit www.blisscare.com.au Aged Care Physiotherapy Podiatry Occupational Therapy GP Services Nursing Home Visits Available blisscareaustralia YOUR PARTNER IN HEALTH “To find out why aged care organisations in Australia have chosen to partner with blisscare®, contact us today for an obligation free consultation” June 17 “We will listen to your needs”
6 | Residential Gardens Call: 1300 862 547 or visit www.blisscare.com.au blisscare® is one of the leading and fast growing healthcare organisations in Australia addressing the challenges of health, wellbeing and fitness within 50+ demographic. With a team of highly skilled professionals we are providing comprehensive Healthcare Services and Solutions for Residential Aged Care organisations, Retirement Living industry and the general community. We continue to invest in Healthcare Management Infrastructure to provide better and affordable care for elderly clients. We set up and manage Health & Wellness Clinics in partnership with aged care and retirement living organisations. We offer a range of services that provide support to residents within residential aged care facilities, retirement villages, hospitals and the community in general. Our services include allied health, health diagnostic clinics, wellness and rehabilitation programs, healthcare infrastructure support, aged care funding consulting, aged care residents care delivery education and home and community care services. acupuncture for pain relief. Residential Gardens currently accepts residents from all over Australia. Over the years, their facilities have gone through significant redevelopment and expansion to meet the demand of the growing ageing population. Constant growth The company was first established in 1993, originally as a hostel for Spanish speaking aged people. As a non-profit organisation, its aim was to manage and operate an aged care service to meet the needs of the elder people of Spanish speaking backgrounds. “We first started to see the need for our busi-
Residential Gardens | 7 “We support a Sustainable ACFI without costing you 25%-50% of the uplift after a desktop audit” FREE ACFI HEALTH CHECK Our team of ACFI specialists will set up and manage an ACFI Project in line with Residential Aged Care Facility requirements to achieve the best possible funding outcome and match residents actual care needs. Our ACFI Projects guarantee a funding increase and we will work with your team, guiding, coaching and educating throughout the ACFI optimisation and protection process. consulting group Call 0407 956 007 or email acficonsulting@agedcareworld.com.au
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Residential Gardens | 9 ness in 1992,” says Marta Aquino, Managing Director of Residential Gardens. “Older Spanish-speakers were starting to look for places to live together as a community, and there were already a number of Spanish families from different countries in the area.” “Sowe startedworking together to organise Residential Gardens,” she continues. “We were one of the first, and one of the only Spanish-centric organisations at the time. The government was very open to the idea, and a number of different Spanish cultures started to come together and contribute to our hostel. That was 20 years ago, and we’ve only grown from there.” Specials $80 $180 $115 $240 1000 Letterhead on 100gsm laser 1000 DL leaflet on 150gsm Gloss Single Sided 500 A7 card on 310gsm Satin Single Sided 1000 Business Card Front Gloss Cello Full Colour Double Sided 1000 With Comp on 100gsm laser 500 A5 leaflet on 100gsm laser Single Sided 1000 Business Card Matt Cello Double Sided 1000 A4 Leaflet on 150gsm Gloss Single Sided 2500 DL leaflet on 150gsm gloss Double Sided 2500 A5 Leaflet on 150gsm Gloss Single Sided YOUR MEMORIES, WE PRESERVE All Prices: Plus GST and Delivery Email Print Ready PDF file: cheersmemories@myacn.net.au *Give us time & we will assemble the artwork for you at no cost. Contact Ravind 0412 406 992 www.cheersmemories.com *You will supply text, images and we will design as per our own creativity and no further changes will be acceped, if any further changes required, you will charged at cost
10 | Residential Gardens Marta says that after first staring in her position as a Manager, she soon realised the company needed to grow and change to keep up with the evolving regulations in the healthcare sector. Since then, the company has worked extensively to upgrade and expand their facilities, all the way up to the modern day. Today, Residential Gardens has 84 residents total, all spread throughout their different buildings. Marta mentions that though their numerous residents have many different needs, they all share a common language. “That’s what we provide,” she says. “Specific care for Spanish-speakers.” Over the years, the company’s management has used their experience and expertise in business operation, investment strategies and training, to oversee the extension and the addition of more than 40 new beds. This growth has always been carefully planned and scheduled to meet both the short and long term needs of the community at Residential Gardens. According to Marta, an important part of the company’s expansion has involved improving their capacity to provide a service that lets residents “age in place.” This focus has enabled Residential Gardens to offer long term permanent accommodation. Other changes over the years have included paying more attention to the staff, Marta
Residential Gardens | 11 adds. According to her, having a caring and compassionate workforce is the most important thing in the aged care sector. A provider has to get that right above all else. “We have to make sure everyone is responsible and has a broad skill set, and we have to make sure we have people for every role that our residents need filled,” Marta says. “At Residential Gardens, we have managers, doctors, nurses, pediatricians, therapists, cooks, clearners, everything possible.” “That’s not all,” she adds. “I make personally sure to be a part of every group too, to join in the kitchen and set an example for everyone. We also make a point to hire a lot of younger staff – residential care, like a number of areas, doesn’t give many opportunities to the inexperienced. They get out of universities and no one opens the door. We want to give them that opportunity.” This work has not gone unnoticed. Recently, Residential Gardens won the Excellence inHuman Resources &Recruitment award in 2013 at the Western Sydney Awards for Business Excellence (WSABE). Currently in their 24th year of success, theseWSABE awards were first established in 1991 and are given to small, medium and large businesses from across Sydney’s Greater West and beyond. The provide recognition to businesses that strive for excellence and have grown as a result of it.
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Residential Gardens | 13 “It was amazing,” Marta says of the recognition. “We’re from another language, and even though some of us have been born in Australia, a lot also came from overseas. To be able to come here and get an award for our level of work is absolutely magnificent. It really shows the efforts of our staff and our efforts to train them.” Moving forward, Marta says Residential Gardens will continue to invest effort into training their staff. She also says the company will continue to improve, and build on the growth they have already achieved. “We want to grow, to maintain the current quality of life we give to our residents,” she says. “We want to care, to really care. We want our residents to see the difference compared to others.” “We want to continue to grow, but not while compromising on our commitment. We still need to be human, to be a family.” kilometre away, and the nearest shopping centres are inMount Druitt and Plumpton. The Residential Gardens facility includes a large garden with open space for residents’ recreation and is located at 420 Woodstock Avenue, Rooty Hill, on the corner of Duke Street. The facility provides low care hostel accommodation for a number of residents. Resident houses are fully equipped with private bathroom, intercom, nurse call, alarm and fire system, security cameras and satellite with the Spanish channel. Night security patrols twice each night to ensure the residents’ safety and peace of mind. The services provided by Residential Gardens are numerous, and include catering, supervision and administration of medications, personal care, and 24 hour emergency service. The company also offers a wide range of activity programs and outings, as well as art programs, volunteer services, cultural day celebrations, choir, GP service, massages, pharmacies, laboratories, religious services and pastoral care. Even more, Residential Gardens offers physiotherapist assessment review, RN consultancy, dental with ongoing checkups, podiatrists, dieticians, optometrists, hairdressers, and many other specialist appointment arrangements – including laser acupuncture for pain relief. Residential Gardens currently accepts residents from all over Australia. Over the
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