| Southern Vale Homes and customer service. This is evident when you look at how the majority of their work is generated – through repeat business and word of mouth. “A lot of our work is referral-based, some of which even comes through our suppliers,” says Graham. “For instance, we have a lady in Melbourne that we’re into the third project for her, and at the same time we’re building investment homes for about five families that basically have heard of or know each other.” “The referral and repeat business is certainly a large percentage of our turnover,” he adds. It’s clear that developing longstanding relationships has been a top priority for Southern Vale Homes, a point which is proven by the company working with multiple generations of families on different projects. “We’ve actually built for parents of people years and years ago, and now we’re building for their children,” says Graham. To inspire repeat business, Southern Vale Homes puts an emphasis on quality. They also make sure they are responsive, resolvingany issues their client may encounter in a
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