6 | Watermark Residences Castle Cove from top level management right through to our staff on the ground, and it’s adopted by our residents as well.” In general, Enzo says they “go the extra step” at Castle Cove. “We genuinely make an effort to take care for our residents,” he explains. “We want the best for them. Often an operator will look at things strictly in commercial terms. We look beyond that.” Watermark Castle Cove also went the extra step years ago, when they designed and built the village. At that time, they created residences with spacious kitchens stocked with quality appliances, which connected to “oversized living areas” – areas which, in turn, flowed into “generous balconies or courtyards, with either Sydney district or garden views.” They also designed the village to have intercom and security access located throughout the buildings, and direct lift access from the basement parking area. They also thought to include numerous convenient recreational facilities – including a movie theatre; dedicated card room and bridge club; gymnasium; putting green; billiard room; and a hair and beauty salon. In a unique touch, Watermark at Castle Cove is also integrated with a community library, which was built for Willoughby Council and is part of their network branch of libraries. That facility has more than 6000 books, offers internet access, reading groups and guest speakers. It also has a “community room,” which adjoins it and hosts various community groups. “It’s fantastic, because it integrates our village with the community,” Enzo says. “Retirement villages are often insulated and isolated places, but that facility really defeats that.” THE RIGHT BALANCE Enzo and his team are committed to delivering a retirement experience that is above and beyond the industry standard. That commitment has not
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