Wood & Grieve Engineers | 9 you want. Now, in getting there, what is important to you? What is your true vision?’” On a project brief, for example, the customer may say they want a certain-storey building capable of accommodating a certain number of people. What will not be on paper, however, are the client’s aspirations – do they want the building with the smartest electronics, do they want a building that will last the longest, or do they want something else? Granado explains that it’s possible for a building services provider to do what they think is a fantastic job, and still not fully satisfy the client. Oftentimes, that could be because the client didn’t or couldn’t define exactly what they wanted – at Wood & Grieve, they make sure they extract that definition or client vision. “By going that extra yard, and trying to really understand the client’s needs, you’re far more likely to hit that mark,” Granado says. “So those relationships are formed slowly by doing each job to the client’s total vision.” “It’s really a simple formula,” he adds. “Understand your clients and deliver,on time, to their requirements.” ALWAYS IMPROVING Wood &Grieve’s commitment to customer service has been consistently rewarded with industry accolades and repeat business. Most of the company’s clients – including government bodies and big corporations like Brookfield Multiplex and Mirvac – have been coming back to them for decades. Several of their employees, for example, have been with the business for more than 30 years and are still dealing with the same clients WGE Office Fitout
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