The Construction Source Australia

The Construction Source Australia | the end result. Then he tells them how PK Construction can achieve it. “I like to give them a few options,” he explains. “And after they’ve heard my op- tions, I don’t push them to go straight to the draftsman. I prefer they have a good think about the concepts I’ve put forward. Then, if they’re interested, I’ll have another good dis- cussion with them before moving on. That way, I can make sure they are getting exactly what they want.” From there, Paul likes to review the draw- ings with the client to ensureeveryone is hap- py with them. After that, the client and PK Construction go through the process of do- ing estimations, quotations, and finally sign- ing the contract. At every stage, Paul makes sure the dealings are totally honest and trans- parent, so the customer iscomfortable at all times. Since PK Constructions’ main business is home renovations and additions, the cli- ent will remain in their home roughly 75 per cent of the time. Paul stresses the importance of keeping the lines of communication open, so the client knows what’s going on and when, and so they canensure they are getting exactly what they want. As a result of this intensely personal ser- vice, Paul estimates that roughly 80 per cent of the company’swork is generated by word of mouth and customer referrals. Many cli-