The Construction Source Australia

| February 2021 During the design phase, clients are heav- ily involved and consulted with. Later, once the building is underway, clients speak with Bailey Homes’ interior designers to select essential aesthetic components, from lami- nates to paint colour. “We take care of them,” Don says.“We don’t send them off to different suppliers to figure it out.” Bailey Homes makes themselves available to the client throughout each step of home- building. Recently, their dedication to cli- ents has increased by creating a Client Portal where clients can access a collection of pho- tographs that show their home at each stage of building. This technological innovation allows the client to be involved at all times, even if they cannot be physically present. “We bring to life the client’s vision with our passion,” Don says, summing up the company’s approach to customer service. In addition to client satisfaction, Bailey Homes is dedicated to maintaining strong relationships with subcontractors – many of