them everything they ask for. We don’t restrict the number of variations they make after we sign the contract, even if that means undoing work or change the building. We accommodate. We have the philosophy that we are building someone else’s house and we want to give them what they want” notes Vincent. It is this great customer service that has led to a few repeat customers. Vincent notes that the company even built five homes for one customer. For Raymond Vincent Homes quality is not just in the build—it is also in the customer service. That great customer service points towards a great company culture. The staff at Raymond Vincent Homes is small, but many stay with the company until retirement. Long-lasting relationships extend to the tradespeople the company hires as well. “We only use tradesman that we know” outlines Vincent. “We prefer to wait rather than using someone new.” By using known tradespeople and retaining employees, the company is able to offer consistent service and meet shared expectations. When looking at the progress of the company and its future, Raymond Vincent finds no immediate need to grow. In keeping to its current volume and speed, the company can keep its attention on quality service. “I like where we are and have no current plans to change” ponders Vincent. “The cost of materials is going up, our bracket is going to go up. If the houses get much bigger or more expensive, then the houses are going to demand more supervision.” By keeping to what they know best, Raymond Vincent Homes will continue to deliver quality homes with unique designs. After forty years in business, they continue to retain their trademark skills and their clear attention to detail in order to build superior homes. OCTOBER 2021
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