OCTOBER 2021 On the other end of the spectrum, Lux Building can take on $4 million new homes – but they won’t just take on such a home because of the high price tag. That kind of job also has to excite and challenge Daniel, Mick and their team. “It’s not about just doing highend or large-scale homes,” Daniel says. “It’s about doing something that’s interesting, that’s carefully considered, and that we can execute to the highest quality.” According to Daniel, the clients who have those interesting jobs – and who are open to new ideas – are drawn to Lux Building by their hardearned reputation for honesty and reliability. Most of the company’s work comes from referrals, and Daniel believes they earn that word-of-mouth by being communicative and transparent every step of the way – especially in relation to budget, progress, and timeline. “We’re very open,” Daniel says. “When we’re tendering against other builders, the client usually tells us they’re surprised by how comprehensive our tenders are. We don’t hide anything. We don’t just give them one page. We give them multiple pages breaking down the costs, and that includes everything. That includes the amount of nails or screws we plan on using.” “We’re completely transparent,” he adds. “We show our clients everything up-front. Because we know when there’s a breakdown in relationships, it’s usually because the communication wasn’t where it needs to be. That doesn’t happen with us.” That’s important, Daniel continues, because at Lux Building they take pride in building strong and lasting ties with their customers. They want to make sure that any future customer can talk to any past customer and hear only good things. “We don’t go into a project thinking ‘This’ll be a one-off thing.’ We go into a project as if we’re building a relationship
RkJQdWJsaXNoZXIy OTYzNTg=