The Construction Source Australia

JANUARY 2022 According to Matt, the credit for that recognition does not just belong with him, even if it’s his name on the former award. He says the company’s whole team shares in the credit. “The team that we have is exceptional,” Matt says. “What that results in is not just incredibly high quality product, but also an incredibly brilliant experience. That’s what our customers have been responding to. That’s how we’ve grown.” “Our supervisors call our clients every week,” he explains. “They’re organized, they’re invested in the job, they know our client’s kids’ names, they know their dogs’ names – they’re so well-connected that they genuinely want what’s best for them. At every stage, they’re always thinking ‘Is the customer going to be satisfied with this?’” “That’s probably our biggest point of difference,” he says. “We believe we provide superior quality, superior designs, and superior efficiency – but that’s not what it comes down to, it comes down to the relationship we build with our customer. We know that if we can get that relationship right, everything else will flow out of that.” “Our designs are more unique and specific because we know our customers,” he elaborates. “We’ve gotten to know them during the design stage. We’ve learned how they live their lives. We’ve learned what’s important to them.” “And our quality is better because our team cares,” he continues. “They have a connection with the client. They are invested in their lives. They will see something on site site and think ‘Oh, Brenton’s not going to be happy with that, we can’t leave it like that.’ They’ll go the extra mile because of the relationships we have with our customers.” Matt’s praise for his team is not just limited to his direct team members – he also says that he’s close with the majority of his team of subcontractors and suppliers. Some of those relationships, Matt says, date back to the beginning of Gilchrist Homes, with many of their partners having grown alongside them. “When I say we’re a relationship-driven company, I’m also talking about our relationships with our subcontractors,” he says. “They are very important to us. At the end of the day, they’re all an extension of our team.” “We only use highly-skilled, highly-qualified people,” he adds. “Because we want the best – and my theory is that if you want the best product, you have to work with the best materials and the best contractors.”

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