THE CONSTRUCTION SOURCE AUSTRAL IA – and the capability that comes with it – is one of the main reasons that clients choose Norfolk Pools. Another main reason is their aforementioned personal service. After all these years, they are still a small family-owned company, and customers still deal directly with Jim and Danica at every stage, from quoting, to design, through to construction and completion. “Our customers aren’t getting passed around,” Danica explains. “They’re not going from a salesman to a project manager. Nothing is getting lost along the way. I think having that one point of contact makes clients feel comfortable with us.” Jim and Danica also make it a point to be up-front, transparent, and 100 per cent honest at all times. That honesty and transparency also engenders comfort, Danica believes. “We like to give our clients all the information we can, and then let them make decisions,” she says. “We’re also not pushing them in any one direction,” she adds. “We’re just there to give them advice. We work hard to understand their vision and then we work hard to go out and achieve that vision. We’ll give them suggestions about what might be better or more cost-effective, we’ll give options – but whatever they decide, we’ll help them make it happen.”
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