JULY 2022 Throughout their history, Norfolk Pools has generated almost all of their work from referrals and repeat business. Danica credits that customer loyalty to both their transparent customer service as well as to the consistently high quality of their product. In turn, she credits that quality to their team: “Wehavesomeveryexperienced trades,” she says. “Some of them are second-generation, like me. Our interior company is second generation. Our excavation company is second generation. Some of our tilers are second generation.” That longevity, Danica explains, has led to a “mutual respect.” “They know what we expect, and we know what to expect from them,” she says. “And if something unexpected comes up on site, they know they can come to us and we can problem-solve.”
RkJQdWJsaXNoZXIy OTYzNTg=