JULY 2022 needs. They can work within virtually any design, budget or time constraint, and their experienced team is ready to offer advice on any alternative use of materials or finishes that may result in a more practical or economical solution without compromising on quality, functionality, or aesthetics. According to Simon, that ability to customize and react to the specific needs of their clients is a significant part of how the company earns customer loyalty. And they do earn loyalty – for example, they have been working with the City of Brisbane for 20 years. Urban+ also earns repeat business, Simon adds, simply by providing some of the highest quality and longest lasting products on the market. He credits that quality to founder Gary Allen, who established a very high standard right from the beginning of the company’s life. “Gary built products that were outstanding in their quality and finish, that were thoughtful in their design, and that were made to last,” he says. “They could deal with the elements. They could survive outdoors. Where other products would often be seen to be failing over time, Urban developed a reputation for having products that would last. That’s always generated word of mouth and customer loyalty.” Moving forward, Urban+ aims to continue earning that customer loyalty – and not just with customers regionally, but customers all over Australia and eventually globally. They are currently working successfully to connect to some large businesses and organizations that will help them make that leap. Lastly, they want to continue doing everything they can to support and promote the circular economy. For example, one of their key programs is they will take product back from customers, and not just their own products. If it is their
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