“They like that we can custom design but that we can also do everything from knocking the house down all the way through to getting the title and strata subdivision done at the end. We do the whole package for them so that they don’t have to do anything,” he says. Peter notes that when it comes to building lasting relationships with clients, “You’ve got to be honest and transparent.” “Nobody’s perfect. If you make a mistake, you put your hand up and say you’ve made a mistake and then you see the best way to fix that problem and overcome it together.” “As a company, our core values are trust, respect, integrity and pride which are not only shown throughout our offices but also extended to every client.” Peter says that he has repeat customers, longstanding clients among certain investors in Australia. “A lot of people now days they are called Mum and Daddy investors, developers. They either own a block or buy a block to do a duplex to make money out of. If they get a good experience upfront and their first one goes well, they keep coming back. We have some clients to do one every year with us. I’ve got one client who still does work with me from 20 years ago. He still lives in his home that I built for him 20 years ago.” As far as relationship with trades, the company has a longstanding relationship with some of the trades while others are newer to the operation. “I’ve got some subbies that I’ve had with me for 20 years and we have some subbies that are new. We have a good relationship with them,” Peter says. THE CONSTRUCTION SOURCE AUSTRALIA
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