Extend a Home offers their clients a ‘Smooth Sailing Guarantee’, and Tony says this is something that puts them ahead of the competition. “Basically, we guarantee that their project will be smooth sailing from start to finish.” In the event there’s a glitch in the process, Tony says the clients will get a $1,000 gift card to use for something like going away for a relaxing weekend to make up for the inconvenience. He thinks they’ve only had to do this once since they started offering the guarantee. “Generally speaking, clients are very happy we us. We probably get 95 percent of our work by word of mouth,” he says. Growing up in one of their homes and experiencing the value and quality of their work – and their special take on customer service – first-hand is how members of one particular Smooth Sailing Guarantee THE CONSTRUCTION SOURCE AUSTRALIA
RkJQdWJsaXNoZXIy OTYzNTg=