business in 2019. She was their first customer and has continued to build with them, and this will be her forever home. That client is not Lamprey Builders only repeat client, however. According to Terry, a lot of their work is repeat business, and he credits that customer retention to how seriously they take the homebuilding process. “We know building a house is a big investment, and we take that seriously. Our team want to ensure a build runs as smoothly as possible, from the pre-building paperwork through to handing over the keys, and beyond,” he says. Being part of the HIA helps Lamprey Builders with their work. “They’re good to work with. We use all of their contracts and key resources. It streamlines things for us,” says Terry. Lamprey Builders doesn’t submit their homes for construction awards, but they do focus on youth training and they value it when their young team members are recognized. “Our apprentice carpenter who finished his time at the end of 2023 won ‘Apprentice of the Year’ with his training organisation in his first year and his fourth year,” says Terry. “He’s a full-time carpenter with us now. Whether labourer or apprentice, we train our young people properly because they’re our future.” Good relations with their suppliers are also important to Lamprey Builders. They have curated a trusted and reliable network of local subcontractors they work alongside to ensure Lamprey Builders’ quality standards are upheld. AUGUST 2024
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