overall consistency of claim management within the insurance sector. The group’s third arm is high-end construction of luxury homes across the private sector. Chief Operations Officer Michael Mazboudi believes RCC National’s clients look for seamless customer service. “We manage people’s needs when they are in crisis, whether it’s hail or a flood. We get them back to their homes as they left them. We support people when they are at their most vulnerable. Our evolving mindset means we stay ahead of the game, with technology, assessments, and our approach to industry specialisation. There’s a lot of hard work and dedication from our teams to deliver on our promise and ensure we are continuously evolving as industry leaders in our sector.” In a company with over 200 employees, the desire to maintain quality also comes through with the people that they hire, says Michael, as well as the sub-contractors and trades that match the vision for their business. Clark agrees. “If you ask me why we are successful it has to be first and foremost our high standards of quality workmanship and the supportive culture within our operation,” he says. “Over time we’ve built up a very loyal, trusted, exclusive trade base that supports our business. They’re the horse that pulls the cart. We’re very aligned in support of our trade base. They are a key element of how we deliver to clients, customers, loss adjusters and brokers.” DECEMBER 2024
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