When it comes to client relationships, Michael says the process RCC National created 15-20 years ago still works today. “Our business relies heavily on our Project Manager/Assessors. They are the boots on the ground, the face of the claim and building project with the customer and the client, and the support system for customers to have their concerns validated and their scope of work, timeline and project outcomes confirmed. All aspects of the job are worked through with the client to ensure transparent communication and effective engagement.” “What we’ve identified is when people move to the corporate mindset, there’s no relationship. It becomes a transaction,” says Michael. “We’re there to serve the insurer and their customer. To get them back into their houses. It’s their home.” “The experience within our team supports a lot,” says Cameron. “They Invested in people DECEMBER 2024
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