know that the customer has gone through an extremely tumultuous event. Having that ability to connect, listen, communicate, and having the expertise to support them in their time of need – that compassion resonates through the business. We’re a people-based company. We’re invested in our people and I think that translates into our client relationships and management style.” RCC National has a strong investment in all their customers whether it’s metropolitan, regional or remote. “Our unified approach delivers the same service level across all locations. The business is heavily invested in our remote and regional level of services to ensure specialisation and localisation of claim requirements,” says Cameron. A major part of RCC National’s growth plan has always been ensuring that they have team members across regional and remote areas, encouraging local teams to foster extensive community and trade networks and giving customers the peace of mind that the people coming to support them know and live their experiences. This care and concern for customer service shows in their recent Major Loss and Complex Claim projects. The first claim was a fire claim where they had to meet significant heritage conditions during the rebuild. Works included rebuilding the street-facing heritage house front, re-roofing, allnew internal lime render, and all custom-milled solid timber carpentry for the fit-out. The second was also a fire claim that included full new roof framing, a new roof, a new patio structure, all new windows throughout, some brickwork replacement, and a full internal fit-out. Ultimately, the future is all about controlled THE CONSTRUCTION SOURCE AUSTRALIA
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