“We also have longstanding relationships with trusted suppliers who have performed well for us over the years, and we understand it goes both ways. Post-COVID, during the times of materials shortages, we managed to not be impacted too greatly because we were working with suppliers who we have built trust with.” “We stand by three principles for great business: price, quality, and service,” he says. “When working with various companies, we always keep these three principles in mind.” Darren believes that enduring commitment is a big part of why a partner like Finbar continues the working relationship. He also says that other points of difference include: their meticulously-designed working guide; their history of award recognition; the way they empower and motivate their staff; and their use of the innovative BubbleDeck system in all their projects. Firstly, there’s the company’s working guide, known as the ‘Hanssen Standard Details’ (HSD). Using that guide, the company is able to educate workers with step-by-step instructions containing pictures and words, ensuring that every worker has the knowledge needed to do a job safely and efficiently, no matter their experience level. “Think of it as a complete set of IKEA instructions on how to build a building,” Darren says. “It’s a unique but simple manual that teaches safe and efficient procedures from everything from excavation, to hanging doors, to carpet install and landscaping – all the way to FEBRUARY 2024
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