We try to understand their key critical milestones that we have to achieve and make work.” “If we have issues, they become their issues and if they have issues, they become our issues. If there are any issues, we don’t keep anyone in the dark. We deal with them straightaway. Their reputation is founded on strict adherence to budgets, timely project completion, bespoke solution creation, and alignment with client goals. This dedication has fostered a history of repeat business. “We have a number of projects we have negotiated with clients for repeat work. We have one client in particular who we’ve done smaller jobs for, we’re doing at least a job a year with them and that’s just under a negotiation basis.” The importance of strong communication and relationship building carries over to the company’s interactions with subcontractors, supplier and their in-house employees. “It’s all about getting the project done as a team,” Shaun says. “Our relationship with our subcontractors and suppliers is a lot like what we have with customers. It’s built on communication.” “We are very cautious about who we use for projects. We have found over the years that subcontractors are key to project success. Their performance directly affects your project performance.” One example of a subcontractor they trust THE CONSTRUCTION SOURCE AUSTRALIA
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