conversation with our clients about that.” “It’s not like fixed price contracts where we just have to find a way to get it done and still to turn a dollar at the end of the week,” he says. “It allows us to build houses properly. People who want to be involved come to us, people who want quality come to us, and people who want a relationship with their builder come to us. People who want to send the builder the plans and say ‘ring me when it’s done’ are not generally our type of client.” The maintenance business’s main point of difference is they seem to be taking on projects typically done by new builders. “Things like bathroom renos or little fixup jobs are where new builders generally start out, and new builders don’t often have the experience to do them well or handle the problem solving needed,” says Eugene. “We are a larger, more experienced builder that is specifically going after those smaller projects and we are better able to tackle those problem projects.” Their experience in the industry generates a lot of referral and repeat work for the company, says Eugene. “People don’t often build multiple houses in that end of the market, but we definitely get repeat work from clients in our other division. The maintenance team has clients they are constantly going back to. That’s because they operate with the same ethos we do. They make sure the relationships are intact, and they make sure our clients are informed about what we’re doing and why. That keeps people involved and in control, which is why they feel they can trust us.” OCTOBER 2024
RkJQdWJsaXNoZXIy OTYzNTg=