want a gold standard kitchen. You educate them on what that’s going to cost and if it takes out too much of their budget, they may choose to go back to a medium level kitchen and spend more money somewhere else in the home.” Duayne also offers this information on social media. He is constantly educating his clients on what it’s like to work with D Pearce Construction. They have had a lot of clients at their initial meeting tell them they’ve been following them on social media for a couple years. “That’s the beauty of having systems and processes in your business. It builds trust and gives clients confidence you’re going to be able to deliver,” says Duayne. “It sets you up as a professional so you get respect and your opinions are valued. That’s why we believe our relationships are so good with our clients. They treat us as professionals.” Duayne has also built excellent relationships with his staff of fourteen. “Our team is most important to us. We’re big on finding out our team’s goals in life so we can reward them and help them reach their goals. We give them an opportunity to grow within our business. This contributes to staff retention because they can see we’re committed to improving them as well as our business. To get the team on the same page and working together on a daily basis is something you have to constantly improve and work on.” Building relationships with subcontractors and suppliers is just as important to Duayne, and historically they have been just as successful, with several of their trades having been with them for 18 years. At the same time, they are also open to THE CONSTRUCTION SOURCE AUSTRALIA
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