Both partners believe the company’s success is powered by the relationships they have built over the years. “Over the years while working in Newcastle we have built connections whether it’s trades or architects or suppliers,” says Joey. “When we went out on our own, we didn’t start from scratch not knowing anyone. We definitely got a few leads early on from building designers and architects. From there we’ve gone more into our niche of high-end duplexes and multi-residential projects.” He adds that the investors have heard of them before and they come to East Elevation Construction because Miles and he can deliver the finished product that they need. They also work with real estate agents after construction. “Newcastle’s a city but feels more like a small town, so word of mouth is key,” says Miles. “We’ve thankfully developed a good name for ourselves in the area, both with the trades we work with and with our clients who give us repeat business. Those references do a lot in this area.” Part of the partners’ reputation is built on great communication, says Joey. “Our approach to communication is tailored to the client. Miles and I do everything in the process from the estimating right through to the handover, with our team of eight carpenters and three apprentices.” “The client has a direct line to us at all times, and we know the job inside out,” Joey adds. “We have a handle on the job that a larger builder may not have due to their size. We come in and choose our clients as much as we can, depending on how busy we are. We like to work with people who know the process and what they’re in for and we treat them with respect.” THE CONSTRUCTION SOURCE AUSTRALIA
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