suppliers in that longstanding category tend to be knowledgeable, responsive, and they care about quality as much as the team at Tonic Projects does. Speaking of that direct team, Sean says there are 32 staff within the company, including office and on-site. Having a direct team that size helps them ensure quality and keep a tighter control over timelines. “We employ all our site supervisors, carpenters, and apprentices. That works out really well for us for quality control and gives us the flexibility to add extra staff or move staff around on our projects to meet the project demands,” says Sean. “I give the staff consistency of work and they build a rapport and culture among themselves. They’re not just coming and going. They can build their team and trust each other and work on it.” Sean also believes his people stay with the company because of their diverse range of projects. “The variety keeps it interesting and the mind active. The carpenters aren’t coming in to work every day framing a timber house. Every project is different. They’re learning a lot of new skills all the time, new building techniques, new finishes – they enjoy the challenge.” Just like they do with employees and suppliers, Tonic Projects also forms lasting relationships with customers. According to Sean, almost all of the company’s work these days is generated from past clients, be it referrals or repeat business. “We get a lot of repeat customers and referrals. We stand on the quality of our previous projects. THE CONSTRUCTION SOURCE AUSTRALIA
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