Over the past eight years, Five Rivers Constructions has grown by leaps and bounds. A lot of that growth, Ram says, has come as a result of repeat business and referrals. He credits that customer loyalty to a variety of factors, including the quality of their work, the way they actively communicate with their customers, and the way they understand their customers. Part of that understanding, Ram says, involves understanding the region where they are working. Five Rivers operates across three major regions—Cairns, Townsville, and Newcastle—and Ram says they have earned an in-depth understanding of the nuances of each market. “They’re very different markets,” he says. “Cairns is a bit more relaxed. Newcastle has its own momentum, and Townsville is somewhere in between. We approach each one based on what’s happening locally — it’s not a one-size-fits-all.” Keep delivering well THE CONSTRUCTION SOURCE AUSTRALIA
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