that is rooted in family values and a hands-on approach. Mark describes the company as having a flat, linear management structure where both he and Maroun remain directly involved in every project. “We’re still hands-on and involved in all the projects,” he says. “We encourage questions, we like to teach, and we like to develop skill sets.” A major part of that development comes from the company’s cadetship program, which has become a cornerstone of its long-term success. Rather than relying on hiring managers from other firms, TQM has focused on organically developing its talent from within. Many of its senior managers started as cadets, learning every aspect of the business before rising through the ranks. This approach not only ensures consistency in the way the company operates but also reinforces its values throughout the organization. For TQM, relationships are everything. Whether it’s with clients, suppliers, subcontractors, or internal team members, the same approach applies: honour every agreement and deliver on every commitment. Mark believes this is the foundation of the trust that the company has built over the years. “When we say we’re going to do something, we do it,” he says. “That builds trust, and it makes operating a lot easier. Our relationships are what got us through all the cycles in this industry.” That commitment to delivery and integrity extends beyond relationships and into the quality of the work itself. Over the years, TQM has earned a wide range of industry awards, but the ones that hold the most meaning are those from the Master Builders Association. Mark explains that the company holds the Master Builders Awards in particularly high regard because they are THE CONSTRUCTION SOURCE AUSTRALIA
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