Those relationships are actually how they generate most of their work, she says. Rather than relying heavily on traditional marketing or social media, the company grows primarily through word-of-mouth referrals and repeat business — a testament to the satisfaction of their customers. “We spend a lot of time getting to know our clients,” Lisa explains. “Designing a home is a very personal process, and you can’t do it effectively through emails or online forms alone. I usually meet clients face to face or talk with them extensively on the phone to understand exactly what they want and how they live.” This direct involvement extends beyond design into the construction process itself. Unlike larger companies where clients may be handed off between salespeople, draftsmen, supervisors, and trades, Omni Builders ensures clients communicate with the same dedicated people — Lisa and Trevor — throughout the entire build. Lisa again reflects on her early frustrations with the industry: “I used to be unhappy with how fragmented it was. You’d talk to one person at the start, then someone else would take over, and messages got lost or misunderstood.” At Omni Builders, she says, “You deal directly with us from the beginning to handing over the keys. That continuity means no surprises, no confusion.” Omni Builders operates like a close-knit family. While the company demands hard work and professionalism, Lisa describes the workplace atmosphere as supportive, collaborative, and respectful. THE CONSTRUCTION SOURCE AUSTRALIA
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