While the actual inspection remains the company’s most critical service, PVI notes that their administrative services also add significant value. Many companies, focused on production, see compliance paperwork as a burden. “It’s one of those jobs no one wants to do,” she says. “They have wine to crush and bottle, beer to brew, food to process. Paperwork is the last thing they want to spend their time on — so we help.” The company’s reach extends well beyond the food and beverage industry. PVI works with manufacturers, medical facilities, correctional institutions, and education providers, often under large asset management contracts. This variety means inspectors must adapt quickly to different environments, understanding not just the machinery but also the regulations that apply in each setting. “You really need a broad knowledge base. What’s critical in a winery is not the same as what’s critical in a hospital or a factory.” Long-term relationships are at the heart of the company’s success. Maureen’s sales background has always been rooted in relationship-building. “Once you’ve delivered the features and benefits, it’s the relationship that matters. When clients trust you, you don’t have to sell again — you’re just working with a friend.” As a result, the company enjoys a client retention rate of around 90–95 per cent, and earns most of their new leads through referral and word of mouth. The company has also grown as a result of taking advantage of opportunities – sometimes, as they say, entirely new markets emerge unexpectedly, and PVI is quick to capitalize. In 2023, for example, SafeWork conducted inspections of engineered AUGUST 2025
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