“We respect everyone. One of our values is ensuring our teamwork makes our dream work. We encourage staff to own their work,” says Jon. “We give everyone responsibility and transparency in the company so that they feel part of it. When people feel they are part of the team, you are more transparent with them, they take more responsibility and ownership over what they’re doing and work a little bit harder.” Millair’s main supplier, Mitsubishi Electric, is considered a major part of their team. “We’ve had a relationship with them since the company started,” says Jon. “We find their products are very reliable and we get great customer service with them to back us up. Any warranty stuff is processed quickly. They give us good pricing and customer service so we stick with them and push their products.” “Although we do sell and service other brands, Mitsubishi is our preferred supplier because of the quality of the products and the support we get from them,” says Jon. Millair uses the latest technology on their installations. “Embracing new technology and reinventing our processes in the spirit of continuous improvement enables Millair Climate Control to be the ultimate contractor,” says Jon. “Using field technology like mobile stations, tablets, and mobile apps, in concert with the latest in Cloud tools, allows us to perform work more safely, efficiently, and with greater accuracy than ever before.” Their dedication to quality has been recognized by their peers. Millair was the winner of the Australian Trades Small Business Awards For FEBRUARY 2025
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