a complex, multi-stage government initiative valued at over $3 million. “That project pushed us to raise the bar, especially around 3D modeling capabilities and meeting every deadline,” Matt recalls. Tight timelines—driven by an urgent need for additional school capacity—required close collaboration with architects, engineers, and the builder, and around-the-clock effort to finish the initial stage in time for a new school term. Now tendering opportunities approaching $5 million, Connekt remains selective, choosing projects in the $1.5-to-3 million range as its “sweet spot,” where they can fully leverage design resources and maintain close client relationships. Within that sweet spot, Matt believes what sets Connekt Plumbing apart is their blend of quality workmanship, client-centric support, and firstclass in-house design capabilities. Rather than overcommitting, they assess capacity honestly and accept new work only when confident of delivering to their standards. “We don’t overpromise and then underdeliver,” Matt says. Demonstrated capability and prompt responsiveness reassure clients that Connekt can handle demands and adapt as needed. When issues arise, the team addresses feedback proactively rather than brushing concerns aside, fostering trust that leads to repeat business. Combined with transparent communication, reliable supplychain management, and a performance-focused culture, this holistic approach underpins Connekt’s resilience—evident during the COVID-19 period when demand surged and remained strong thereafter. Customer service at Connekt Plumbing is built on transparency and contact-driven relationships. THE CONSTRUCTION SOURCE AUSTRALIA
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