Many projects begin through existing networks: Matt and his leadership team maintain their own contact lists, and builders frequently reach out for pricing discussions. “Many of our projects begin because someone on the team has an existing relationship with a builder or client. That trust means we can have honest conversations about scope, budget, and technical requirements from the outset,” Matt explains. In addition, Connekt holds P3 pre-qualification certification with government bodies, submitting structured feedback from builders to maintain standards and reassure clients of consistent performance. On the supply side, Connekt typically works with a core supplier—Reece Plumbing Supply— capitalizing on their nationwide presence for reliable materials. Matt observes that limited competition can sometimes lead to higher costs, so the team still seeks multiple quotes when feasible to ensure value: “We try to get three quotes to make sure we’re getting bang for the buck,” he says. Subcontractor relationships are managed flexibly: some tradespeople work with Connekt regularly, others join on an as-needed basis. Prompt payment and clear communication foster goodwill, ensuring subcontractors prioritize Connekt projects when schedules tighten. Internally, Connekt’s culture emphasizes both high performance and employee development. With around 70 employees, the company has evolved toward a model where individual and team goals are clear and performance is regularly assessed. Matt and his construction manager have steered the organization away from a purely social, “mates at work” atmosphere toward one in which staff understand expectations and TRUST IN RHEEM Australia’s premier commercial water heater company COMES ON STEADY, HOT AND STRONG INSTALL A Whether you’re sizing, installing or servicing a commercial hot water system, we’re here to help you every step of the way. Call 132 552 www.rheem.com.au/rheem/ products/commercial JUNE 2025
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