rewarded for their work. Bonuses, flexibility, and an open-door approach keep morale high, while a shared commitment to quality ensures that every build meets the same exacting standards. “It’s very much a family-oriented business,” Lee says. “We’re not corporate, and we don’t set rigid targets. For us, it’s about the quality of the work.” This same philosophy extends to subcontractors and suppliers. Tom and Lee are known for paying promptly—sometimes even earlier than required—and for treating trades with fairness and respect. “I hear so many stories from other builders not paying their subcontractors,” Lee says. “We always pay on time, and we value the loyalty and trust that come from working with the same people over and over.” At the same time, the company remains pragmatic, always seeking the best results for clients by balancing loyalty with cost-effectiveness. Suppliers and subcontractors are considered part of the broader 345 family, and many of the company’s long-term partnerships are built on this sense of mutual respect. While the company has not pursued formal industry awards, Tom and Lee are clear about what recognition means to them. “You could win an award through an association, but that really means nothing,” Lee says. “If you’ve got repeat customers or you’re getting all your work through word of mouth, then that means more to us than any award ever could.” Tom and Lee believe that their clients’ satisfaction—and the referrals that follow—are the truest form of recognition a builder can receive. Technology plays a role in the company’s operations, though always with a practical SEPTEMBER 2025
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