Parson Constructions | 3 BUILDING RELATIONSHIPS Since forming Parsons Constructions, Chris and Rebecca have been personally involved in the construction of many new homes, as well as several small unit developments in and around the city of Townsville. They have become well-respected and recognised in the area for providing a professional service that lives up to Chris and Rebecca’s shared personal values of integrity, reliability and attention to detail. “We’re very open with clients, right from the beginning of a project,” says Rebecca. “They have our mobile phone numbers and our emails, and if there’s something they want to talk about during the building process we encourage them to contact us right away.” In general, both Chris and Rebecca try to be as hands-on as possible, and they work together to build strong rapports with their clients. That means operating with complete honesty, being approachable at all times, and providing the soundest advice possible. Rebecca’s experience when it comes to interior design and colour choices, for example, makes her an ideal outlet for customers to discuss and consider their personal selections with. “So much of my job is just spending time with the clients and making sure they are getting exactly what they want out of their new home,” Rebecca says. That personalised approach continually pays off for the company, as word-of-mouth is the biggest form of advertising for the business. The vast majority of Parsons’ customers tend to move into a home very satisfied with the service they have received, and more than happy to pass on the company’s name to friends and relatives. The same personal approach also helps
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